Refund policy

Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds unless an item arrives damaged, defective, or you receive the wrong item.

Damages and Issues

Please inspect your order upon receipt. If your item arrives damaged or defective, or if you receive the wrong item, please contact us promptly at alex@myearcandy.com.

Please include your order number, a description of the issue, and photos showing the damage, defect, or incorrect item. We will review your request and, if approved, work with you to provide an appropriate replacement or refund.

Items damaged due to normal wear and tear, misuse, improper care, or damage occurring after delivery are not eligible for a replacement or refund.

Returns and Exchanges

Because all sales are final, we do not accept returns or exchanges for reasons such as change of mind, incorrect size or color selection, or no longer wanting the item.

Please review product descriptions, sizing information, and other product details carefully before placing your order.

Exceptions

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds for Damaged, Defective, or Incorrect Items

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at alex@myearcandy.com.

Questions

If you have any questions about an item or this policy before making a purchase, please contact us at alex@myearcandy.com.