Refund policy

Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds unless an item arrives damaged, defective, or you receive the wrong item.

Damages and Issues

Please inspect your order upon receipt. If your item arrives damaged or defective, or if you receive the wrong item, please contact us promptly at alex@myearcandy.com.

Please include your order number, a description of the issue, and photos showing the damage, defect, or incorrect item. We will review your request and, if approved, work with you to provide an appropriate replacement or refund.

Items damaged due to normal wear and tear, misuse, improper care, or damage occurring after delivery are not eligible for a replacement or refund.

Returns and Exchanges

Because all sales are final, we generally do not accept returns or exchanges for reasons such as change of mind, incorrect size or color selection, or no longer wanting the item.

Please review product descriptions, sizing information, and other product details carefully before placing your order.

In limited circumstances, EarCandy may agree, at its sole discretion, to accept a return that would otherwise not be eligible under this policy. Any such approved return may be subject to a 15% restocking fee, which will be deducted from the amount refunded. Original shipping charges are non-refundable, and customers are responsible for return shipping unless otherwise agreed by EarCandy.

Acceptance of a return in one instance does not require EarCandy to accept returns in other instances.

Exceptions

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds for Damaged, Defective, or Incorrect Items

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at alex@myearcandy.com.

Questions

If you have any questions about an item or this policy before making a purchase, please contact us at alex@myearcandy.com.